PAM DENT

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Customer or Client

A Virginia realtor is required by law to treat you like either (A) a customer, or (B) a client.  In Virginia, buyers and sellers are required to sign a document saying that they actually want to be a realtor’s client before we can assist with any transaction.  See below to learn how buyers are required to be treated if they are a Customer or a Client in Virginia…… 

NEEDS ASSESSMENT
IF THE BUYER IS A CLIENT IF THE BUYER IS A CUSTOMER
-Pay full attention to the buyer’s needs
-Tell the buyer all that you learn about sellers
-Keep information about the buyer confidential
-Focus on expanding the range of choices to satisfy the buyer’s needs
-Maintain loyalty to the seller’s needs
-Tell seller all that you learn about buyers
-Keep information about the seller confidential
-Focus on the seller-client’s property
PROPERTY SELECTION
IF THE BUYER IS A CLIENT IF THE BUYER IS A CUSTOMER
-Find the best property for the buyer client
-Promote the buyer’s property search
-First opportunity to view new listings
-All properties are available and viewable; the sale price is negotiable
-Get the best offer for the seller client
-Limit properties to listed properties only
-View new listings after buyer clients
-Show only properties listed within buyer’s affordability range
VIEWING PROPERTIES
IF THE BUYER IS A CLIENT IF THE BUYER IS A CUSTOMER
-Okay to give advice with facts
-Educate the buyer
-Okay to compare competing properties
-Tell just the material facts
-Protect the seller
-Cannot help the buyer compare competing properties
NEGOTIATING A PURCHASE AND SALES AGREEMENT
IF THE BUYER IS A CLIENT IF THE BUYER IS A CUSTOMER
-Give advice with facts
-Negotiate on behalf of buyer client
-Strengthen the buyer client’s negotiating position
-Share all information about the seller
-Provide price counseling
-Negotiate approved purchase agreement to safeguard buyer clients
-Suggest financing alternatives that may be in buyer client’s best interests
-Continue services to buyer client during negotiations
-Disclose only material facts
-Negotiation on behalf of seller client
-Strengthen the seller client’s negotiating position
-Share all information about buyer
-Volunteer a CMA for the buyer only if it supports the seller client’s listing price
-Suggest buyer financing alternative that benefits the seller’s interests
-Continue services to seller client during negotiations
FOLLOW THROUGH AFTER THE PURCHASE AGREEMENT
IF THE BUYER IS A CLIENT IF THE BUYER IS A CUSTOMER
-Attempt to solve problems to the buyer client’s advantage and satisfaction -Attempt to solve problems to the seller client’s advantage and satisfaction

 
You can see that your realtor is required … step by step … to ADVOCATE AND REPRESENT THE INTERESTS of a stated party during a purchase. It is my policy to work with only one party (either buyer or seller, but not both) during a transaction so that our roles are clearly defined and so that my client knows that I’m looking out strictly for his/her own interests. I’m always eager to discuss this more with you anytime.

source: REBAC, Today’s Buyer Rep

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My Specialties in Central Virginia

HORSE FARMS

GOLF COMMUNITIES

FOR SALE BY COUNTY

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Contact Pam

Pam Dent
Phone: (434) 960-0161
Email: [email protected]
Gayle Harvey Real Estate Inc.
198 Spotnap Rd, #C-5,
Charlottesville, VA 22911


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